Limited resources, increasing demands for care, growing administrative complexity, and significant budget constraints force hospitals to constantly look for new ways to optimize their operations and improve patient experience. Fortunately, technology is advancing rapidly and can help. This article outlines seven ways hospitals can use our solutions to enhance patient experience.
1. Reduced Wait Times in Emergency Departments
Overcrowded emergency departments are a major issue in Canada, with wait times up 21% since 2020. This problem is exacerbated by many patients visiting emergency departments because they don’t know where else to go.
LGI Emergency Redirection helps triage professionals quickly identify non-urgent patients who can be safely redirected to alternative care. More than a quarter of a million patients have already been safely redirected, saving other patients thousands of hours in waiting time.
2. Reduced Risk of Service Interruptions
The Canadian healthcare system faces more than 96,200 job vacancies in 2022 and continues to experience a significant staff shortage. This increases intake times and the risk of service interruptions.
LGI Scheduling helps health facilities optimally plan over 24,000 daily shifts across Canada and manage schedule changes. Optimized management ensures better continuity of care for patients. This is especially important when unexpected situations occur, such as last-minute absences.
3. Increased Autonomy for Patients in Waiting Rooms
Long wait times in hospitals can be frustrating for patients, sometimes caused by administrative staff being occupied with other tasks. Additionally, patients are often stuck in waiting rooms for an indeterminate amount of time.
The Patient solutions module in LGI eClinibase allows patients to register at a kiosk and receive notifications on their phones, tracking their turn. This module enables patients to freely move around without worrying about missing their turn, providing a more comfortable and enjoyable waiting experience
4. Optimized Emergency Services
The widespread shortage of healthcare workers makes it challenging to staff emergency rooms adequately, ensuring optimal care without causing staff burnout.
The LGI Assignations (Strom) algorithm matches workforce availability and expertise with patients’ clinical needs by analyzing all possible allocations. It suggests the combination that is most equitable for staff and that is safest for patients, which results in better quality of care.
5. Fewer Missed Appointments and Instructions
Health professionals and administrative staff often don’t have time to contact patients for appointment reminders or to provide relevant instructions.
The Automated Communication module in LGI eClinibase automatically delivers reminders and instructions to patients, reducing missed appointments and ensuring patients are well-prepared for their appointments.
6. Shorter Wait Lists
In Quebec, an estimated 30,000 appointments with general practitioners are missed each month. This issue also affects other healthcare professionals, leading to further delays in patient care.
The Appointments module in LGI eClinibase manages over 12 million appointments annually and sends automated notifications. Healthcare workers are immediately notified of cancellations or newly scheduled appointments. This module helps optimize wait lists, reducing unnecessary delays for patients.
7. Reduced Cancellations Due to Equipment Shortages
The equipment shortage during the COVID-19 pandemic (vaccines, respirators, medical masks, gloves, etc.) highlighted the critical importance of efficient inventory management for effective patient care.
LGI Supply Chain optimizes several logistical aspects of the supply chain, ensuring that medical equipment is always available. This reduces the risk of appointment cancellations or rescheduling due to equipment shortages, ensuring better continuity of care.
In conclusion, LGI’s innovative solutions transform healthcare management by improving the efficiency, quality, and accessibility of patient services.
Contact LGI Healthcare Solutions to learn how we can help your organization optimize patient services and operations. We would love to discuss the best solutions based on your needs and help you implement technology that will transform the quality of care you provide.
