EMERGENCY SOLUTIONS

LGI Emergency Redirection

A cloud-based solution that helps redirect patients in emergency departments

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lgi-child-patients-waiting-doctor-emergency-room

LGI Emergency Redirection facilitates triage professionals’ decision-making process by helping them safely identify non-urgent cases that can be redirected to a partner clinic. Helps improve access to care by reducing emergency department overcrowding while ensuring patient satisfaction.

96.6%

of nurses feel comfortable using this solution

15%

of ambulatory patients are referred to a partner clinic

+240,000

of patients redirected in Quebec, France, and Switzerland

The 3 Simple Steps to Redirect Patients

Assessing Patient Eligibility for Redirection

Using a proven algorithm that includes more than 50 common consultation reasons, the solution helps triage professionals assess patient eligibility to be safely redirected in just 30 seconds.

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lgi-redirection-eligibility

Scheduling an Appointment

The triage professional selects the appointment best suited to the patient's needs through interactive maps and an intuitive interface. 

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lgi-redirection-booking

Transmission of Instructions

The patient leaves the emergency department with a referral number, appointment date and time, and directions to the selected partner clinic or healthcare facility. Priority is given to the patient's family physician.

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lgi-redirection-instructions

Appointment Within 48 Hours

The patient is given a medical appointment within the time slots dedicated to referrals and managed autonomously by the partner clinic or healthcare facility.

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lgi-redirection-appointment

Benefits

  • Reduce emergency room overcrowding by redirecting approximately 15% of ambulatory patients to partner medical clinics or healthcare facilities

  • Reduce the number of patients who leave the emergency department before being seen by a physician by approximately 35%

  • Increase patients' sense of security and satisfaction due to rapid redirection that ensures timely care management

  • Offer an easy-to-use experience that requires no text entry and practically no training

  • Improve availability management through easy adaptation to partner clinics or healthcare facilities

  • Improve access to timely care with a safe alternative to congested waiting rooms

  • Benefit from a turnkey solution requiring no maintenance and minimal training

Features

  • Web-based implementation on a highly secured cloud platform

  • Robust medical algorithm that contains more than 50 common consultation reasons with associated contraindications

  • Real-time access to time slots reserved for redirected patients for streamlined scheduling of alternative care

  • Paper document to be given to patients with appointment details

  • Interface adapted to the triage decision-making process in emergency departments

  • Statistical reports to closely monitor the performance of healthcare facilities and partner clinics

  • Available time slots reserved for redirected patients at partner clinics or healthcare facilities are accessible in real-time to triage professionals

  • Available time slots reserved for redirected patients are easily managed by partner clinics or healthcare facilities, according to their needs

lgi-redirection-triage-module-1

An interface that simplifies the work of triage staff

Simple, quick, and easy to use, LGI Emergency Redirection allows patients to be assessed and redirected in just six clicks—about 30 seconds. Interactive maps also reduce the workload for administrative staff.

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lgi-redirection-doctor-computer-module-2

Independent, flexible management of clinic time slots

LGI Emergency Redirection allows partner clinics to manage time slots for redirected patients independently and to configure temporary closures. Safely identifying eligible patients, prioritizing family physicians and statistical reporting help effectively manage appointments at partner clinics.

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Female nurse in waiting room using LGI Emergency Redirection to redirect female patient to partner clinic

Reduced costs for your facility and network

Treating a patient in the emergency department tends to be more costly than treating them in the clinic, which means that an effective referral tool can be more cost-effective for your facility and the health system as a whole. Using LGI Emergency Redirection helps to further improve network performance.

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lgi-redirection-doctor-patient-module-5

Faster patient intake management

Using a proven medical algorithm, the solution helps assess eligible patients and redirect them to an appointment at a clinic near the hospital, their home or their workplace, depending on where they will be seen most quickly. Patients leave the emergency department with a referral number, the date and time of their appointment, and a map to the clinic.

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Patients are satisfied and cooperate

95%

say the solution should be available province-wide

94%

show up to their medical appointment after being redirected

92.5%

agree to be redirected

3%

return to the ED within 48 hrs of being redirected

ADDITIONAL RESOURCES

News
Emergency solution

LGI Joins Forces With SMLB to Reduce ER Wait Times in France

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Recorded webinar
Emergency solution

Mastering ER Redirection: 10 Strategies from 10 Years of Experience

Visionner
Article
Emergency solution

Emergency care in 2025: why redirection partners matter

Read
doctor patient
CASE STUDY

TRANSFORMING WORKFORCE MANAGEMENT AT THE FRED DOUGLAS SOCIETY

Discover how LGI Workforce Pro is helping FDS overcome challenges like outdated systems, inefficient reporting, and compliance complexities by integrating HR, payroll, and scheduling tools in a single platform.

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