EMERGENCY SOLUTIONS

LGI Emergency Redirection

A cloud-based solution that helps redirect patients in emergency departments

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LGI Emergency Redirection facilitates triage professionals’ decision-making process by helping them safely identify non-urgent cases that can be redirected to a partner clinic. Helps improve access to care by reducing emergency department overcrowding while ensuring patient satisfaction.

96.6%

of nurses feel comfortable using this solution

15%

of ambulatory patients are referred to a partner clinic

+200,000

of patients redirected in Quebec and France

Benefits

  • Reduced emergency room overcrowding by redirecting 15% of ambulatory patients to partner medical clinics

  • Improved outcomes via 35% decrease in patients leaving the emergency room before seeing a doctor

  • Increased sense of security and satisfaction for patients due to rapid redirection that ensures timely care management

  • Highly efficient user experience requiring no text entry and practically no training

  • Improved availability management through easy adaptation to partner clinic workflows

  • Improved access to timely care with safe alternative to congested waiting rooms

  • Accessible turnkey solution requiring no maintenance and minimal training

Features

  • Web-based implementation on a highly secured cloud platform

  • Robust medical algorithm that incorporates more than 50 common reasons for consultation with associated contraindications

  • Real-time access to time slots reserved for redirected patients for streamlined scheduling of alternative care

  • Printed document generation with care details for redirected patients

  • User interface adapted to the triage decision-making process in emergencies

  • Ability to access statistical data that facilitates close performance tracking by facilities and partner clinics

  • Available time slots reserved for redirected patients at partner clinics are directly accessible to triage staff and updated in real time

  • Available time slots reserved for redirected patients are easily managed by partner clinics, according to their needs

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An interface that simplifies the work of triage staff

Simple, quick, and easy to use, LGI Emergency Redirection allows patients to be assessed and redirected in just six clicks—about 30 seconds. Interactive maps also reduce the workload for administrative staff.

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Independent, flexible management of clinic time slots

LGI Emergency Redirection allows partner clinics to manage time slots for redirected patients independently and to configure temporary closures. Safely identifying eligible patients, prioritizing family physicians and statistical reporting help effectively manage appointments at partner clinics.

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Female nurse in waiting room using LGI Emergency Redirection to redirect female patient to partner clinic

Reduced costs for your facility and network

Treating a patient in the emergency department tends to be more costly than treating them in the clinic, which means that an effective referral tool can be more cost-effective for your facility and the health system as a whole. Using LGI Emergency Redirection helps to further improve network performance.

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Faster patient intake management

Using a proven medical algorithm, the solution helps assess eligible patients and redirect them to an appointment at a clinic near the hospital, their home or their workplace, depending on where they will be seen most quickly. Patients leave the emergency department with a referral number, the date and time of their appointment, and a map to the clinic.

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Patients are satisfied and cooperate

95%

say the solution should be available province-wide

94%

show up to their medical appointment after being redirected

92.5%

agree to be redirected

3%

return to the ED within 48 hrs of being redirected

ADDITIONAL RESOURCES

Emergency solution

LGI Healthcare Solutions [Logibec] finalist at the 2022 ADRIQ Awards

Emergency solution

Redirection in the Emergency Department in France: A Hope for Better Patient Care

Other

LGI Healthcare Solutions: Solutions Portfolio Overview

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