Privacy Policy

LGI Healthcare Solutions Inc. and its group of companies (“LGI Healthcare Solutions”, “we”, “us” or “our”) are committed to protecting the privacy and security of your information.

The purpose of this Privacy Policy (the "Policy") is to inform you as a user ("you", "your") of how we collect, use and disclose your personal information and how this personal information can be consulted and corrected when necessary. This Policy also explains how cookies are used on our Website.

By accessing, visiting or using https://www.lgisolutions.com or any related services (collectively the “Website”), contacting us (by any means) or agreeing to receive emails from LGI Healthcare Solutions, you accept the terms and conditions of this Policy.

In particular, you are invited to read this Policy :

• in general, when you navigate on the Website;
• before submitting your personal information through the Website.

If you do not consent to LGI Healthcare Solutions' collection, use and disclosure of your personal information in accordance with this Policy, please do not provide us with any personal information. Of course, certain services can only be offered to you if you provide LGI Healthcare Solutions with such information; therefore, LGI Healthcare Solutions may not be able to offer you such services if you choose not to provide LGI Healthcare Solutions with the necessary personal information.

1. Collection of personal information

We collect your personal information in several ways, including when you request information, enter information on our Website, submit an application for recruitment purposes on our Website or on our service provider web site, contact us by telephone or by email, or post on our social media accounts.

Depending on the circumstances, personal information may include your first name, last name, email address, telephone number, a job title, the name of your employer, and recruitment information, such as your resume and information regarding your employment history.

We also collect information about your visit on our Website. This information may include your IP address, the date, time, and duration of your visits, as well as the web pages you have accessed.

You may be given the option to use a referral feature to inform a friend about a job. LGI Healthcare Solutions may use any email address provided when using this referral feature to send an email on your behalf to such designated recipients about the particular job in which you indicated your “friend” may have an interest. By using such a referral feature, you represent that you have permission to provide your friend’s first name, last name and email address and to send him/her a message.

Third Parties’ Websites and Social Networks

You have the option to access certain services provided by third parties or to apply for a job using your username and passwords for certain services provided by third parties (each, an "Integrated Service"), such as through the use of your Linkedin, Facebook / Meta, Instagram or Google account, or otherwise have the option to authorize an Integrated Service to provide us with personal or other information. By authorizing us to connect with an Integrated Service, you authorize us to access and store your name, email address(es) and other information that the Integrated Service makes available to us, and to use and disclose it in accordance with this Policy. You should check your privacy settings on each Integrated Service to understand what personal information that Integrated Service makes available to us and make any appropriate changes. We encourage you to carefully read the terms of use and privacy policies of each Integrated Service before using their services and logging in through our Website and to configure your profile to ensure its privacy.

This Policy does not apply to Integrated Services or other third parties’ websites. LGI Healthcare Solutions is therefore not responsible for their privacy policies, procedures or practices. You should consult the privacy policies of third parties’ websites and Integrated Services for information on their privacy practices.

2. Use of personal information

We use and disclose your personal information mainly for the following purposes :

• to provide the services and information you request, to answer to your comments and questions, and to provide you with support in using the Website;
• for recruitment purposes;
• to facilitate the use of the Website, to manage, operate, maintain, enhance and provide all features of the Website (including providing access to the Website and its contents, fighting spam and phishing, etc.), to understand and analyze our users' usage trends and preferences, and to develop new products and services as well as new features;
• for marketing and business development purposes;
• to manage requests for the exercise of rights;
• to communicate with you in accordance with applicable laws; or
• for any other purposes authorized or required by law.

3. Disclosure of and Access to Personal Information

The personal information collected is intended for use by LGI Healthcare Solutions for the purposes identified above. We take steps to ensure that only duly authorized LGI Healthcare Solutions employees who need access to your personal information to perform their duties have access to it.

LGI Healthcare Solutions may also share your personal information with service providers. When we disclose your personal information to service providers, we take reasonable steps to limit the personal information we provide to them to that which is necessary to perform their functions and to ensure that the rules set out in this Policy are complied with.

In the event of a change of ownership, sale, merger, liquidation, reorganization or acquisition of LGI Healthcare Solutions, in whole or in part, your personal information may be transferred as part of the transaction.

4. Retention of Personal Information

LGI Healthcare Solutions will retain your personal information for as long as necessary to fulfill the purposes set out in this Policy and to comply with its obligations under applicable laws, regulations or government orders.

Your personal information may be stored and processed outside of Quebec, in provinces or countries where we have facilities or where we employ third party service providers. In such cases, LGI Healthcare Solutions will ensure that your personal information is adequately protected, including with respect to the level of protection in the country concerned and the measures implemented to preserve its security and confidentiality.

By using our Website, you consent to the disclosure and transfer of your personal information to provinces and countries other than your province or country of residence, where privacy regulations may differ from those in your province or country of residence. When personal information is located outside of your province or country of residence, it is subject to the laws of the province or country in which it is held, and may be subject to disclosure to the governments, courts or law enforcement or regulatory agencies of such other province or country in accordance with those laws.

5. Personal Information Security and Policies

LGI Healthcare Solutions implements all technical, physical, and organizational measures appropriate to the nature of the personal information and the risks presented by the processing, to preserve the security and confidentiality of your personal information, including to prevent it from being distorted, damaged, or accessed by unauthorized third parties. However, no security measures are absolute or fully guaranteed.

LGI Healthcare Solutions has, in particular, implemented policies governing access to and protection of personal information by its employees, who are subject to confidentiality obligations. In addition, LGI Healthcare Solutions imposes a comparable level of privacy protection to its service providers through contractual means and other measures. For more information, please contact us at the contact information detailed below.

6. Data Subjects' Rights

Upon written request and subject to proof of identity, you may submit an access request to LGI Healthcare Solutions, that is, ask us whether we process personal information and, if so, request access to your personal information. You may also submit a rectification request, that is, ask us to correct any incomplete or inaccurate personal information we hold. However, to ensure that the personal information we maintain about you is accurate and up to date, please inform us immediately of any changes to your personal information.

You may withdraw or change your consent to the use or disclosure of your personal information under this Policy (or to certain uses or disclosures) at any time, subject to applicable legal and contractual restrictions.

To exercise your rights, please contact us at the contact information detailed below.

7. Use of Cookies

Our Website, like most commercial websites, uses cookies. Cookies are small text files that may be placed on your computer or browser to remember certain information about your visit and to collect information such as your language preferences, browsing history, and browser type and version, all for the purpose of optimizing your experience on our Website.

We primarily use cookies to compile aggregate data about traffic and interactions on our Website in order to improve our Website experience and tools in the future. We may also use the services of trusted third parties to collect this information on our behalf.

You can set your devices to accept all cookies, choose to have your computer warn you each time a cookie is being sent or disable all cookies, except those necessary for the operation of the Website. Disabling cookies on your browser, however, may adversely affect your browsing experience on our Website.

8. Update of the Policy

Please revisit this page periodically to stay aware of any changes to this Policy, which we may update from time to time. If we modify the Policy, we will make it available on the Website, indicating the date of the latest revision, and we will comply with applicable laws. Your continued use of the Website after the revised Policy has become effective indicates that you have read, understood and agreed to the current version of the Policy.

9. Contact Information

If you have any questions or comments about this Policy or your personal information, if you wish to make a request for access or correction, if you wish to file a complaint, or if you wish to obtain information about our policies and practices with respect to any service provider located outside of Canada, you may contact our Chief Information Officer and Vice-President, Site Reliability Engineering Information Technology & Systems, acting as Privacy Officer, by email at privacy@lgisolutions.com.

Moreover, if you wish to submit a complaint relating to the protection of personal information, you may contact our department of legal services by email at legal@lgisolutions.com.

[Last Update: September 2023]